{
Healthcare | UX Strategy
}
CVS Health
A scalable navigation system connecting millions of users to CVS Health’s expanding ecosystem of care
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{
Product | UX | Enterprise
}
United Healthcare
Designed and improved the Jarvis agent portal, streamlining workflows for thousands of insurance agents. Enhanced navigation, usability, and information architecture to reduce friction in complex enrollment processes and support better decision-making.
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{
Healthcare | Experience Strategy
}
BCBSM
Designing a virtual-first HMO experience that reimagines care delivery and strengthens member engagement
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{
UX | Systems | Mobile/Web
}
CVS Health
Led design of a modular product listing system — powering seamless shopping for 60M+ CVS Health users on mobile and web.
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{
AI Design | UX Research | Conversational Systems
}
Accenture Proof of Concept – Conversation UI
A case study on designing voice-driven AI experiences that blend clarity, empathy, and efficiency for enterprise clients.
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